I am an IT professional with over 20 years of experience in the field of education, customer service, IT support, systems administration, and management. My expertise and passion lie in utilizing and teaching technology to improve the lives of the underprivileged.
Throughout my career, I have had the opportunity to work with a diverse group of clients, from students and educators to small business owners and non-profit organizations. I take pride in being able to understand the unique needs of each individual and providing tailored solutions to help them achieve their goals.
In addition to my technical skills, I am a dedicated and compassionate individual who is committed to making a positive impact in the lives of others. I believe that technology has the power to bridge the gap between different communities and to empower individuals to reach their full potential.
If you’re looking for an IT professional with a wealth of experience and a passion for helping others, I would love to hear from you. Please feel free to contact me to discuss how I can assist you with your IT needs.
CURRICULUM VITAE:
SKILLS
LEADERSHIP
STAFF SUPPORT
SUPERVISION
COACHING/MENTORING
COMMUNICATION
SYSTEM ADMINISTRATION
PROJECT MANAGEMENT
NETWORKING
PROBLEM SOLVING
SPANISH FLUENCY
EDUCATION EXPERIENCE
Technology Instructor at Renaissance Technical Institute
09/2021 - Present
- Educated high school students and under-privileged “at-risk” young adults to obtain their CompTIA A+ certification and hands-on experience.
- Utilized MS Office 365 as a learning tool to provide hybrid courses.
- Trained a group of adult learners on Introduction to Technology
IT EXPERIENCE
IT Manager at the Center for Educational Innovation
2005 - Present
- Led the virtual implementation of Zoom and Google
- Classroom technologies for remote learning.
- Trained and assisted staff on the appropriate use of new remote systems.
- Managed a multi-platform, multi-device environment with over 150 internal and remote staff.
- Responsible for maintaining a secure database of over 53,000 electronic student records.
- Ensured compliance with IT policies, procedures and guidelines.
- Oversaw the technical implementation of three separate CRM (Customer Relationship Management) systems.
- Negotiated pricing with technology service providers and leasing companies.
- Planned best implementation for new projects ensuring their successful and timely completion.
- Provided guidance to the organization’s leadership on appropriate systems and solutions to increase efficiency and cut costs.
- Provided virtual tech support to remote and in-office staff using advanced remote tools.